It is very tough to know where to start with this but let me try and bottom line it for you. I purchased a Droid X and an LG Octane for my wife and I in late December and ended up with a Droid X that was faulty from day one and an Octane that just failed about three days ago, two days prior to my 30 day "trial" period.
First off the droid battery cover tabs were broken in the box so I believe it was a refurb and not brand new. The phone itself would not stay on, dropped calls, and would turn on and off 10-12 times a day for no reason. They did admit the phone was faulty so I fedexed it back to them and that's when the real fun began. The rep stated once the phone was received it would take 24 hours for them to "quality check" the phone before a new one was sent. They received the phone on a Thursday and by the following Tuesday after 4-5 chats and several calls I had enough. I spent four hours on a chat (don't even try and get them on the phone unless you are giving them money) only to realize that "because the Holiday's were busy" for them they didn't have the x and I could take a different phone (more $) or wait. My mobile phone is my home phone so I had no alternative to take the phone I didn't want and the first rep wouldn't budge on the $50 they wanted me to pay to "upgrade" to the phone I didn't want in the first place. The "manager" finally took over the chat and eventually met me in the middle and I had to pay $25 to get a Samsung Fascinate. For now it works but the awful after sale service has soured me forever. I would have paid Verizon direct full retail for both phones (and will next time) to get the one on one service you get at a local service center,I'll get to them in a moment.
So about two weeks later the LG Octane buttons no longer function. No reason, just don't work. Can't get through to a rep at Wirefly so we go to Verizon direct. They run some tests, phone is faulty (didn't even have the most recent software update) so I believe this one must have been some refurbed phone they sent me without ever checking it over as well. Verizon rep can't do anything until the phone is out of the Wirefly 30 day period so we have to wait unless we want to send this one back to them as well. I will never send them another device and I will write as many reviews on as many consumer sites I can until the message gets across just how awful the after sale service is with this company. I have wasted at least two days of time with my family on this company and now understand why their phones are so inexpensive, they must be refurbs or rejects bought in huge bulk from the manufacturer.
To summarize, you will save money on the hardware but you will suffer on the after sale service I have come to expect from companies in this day and age. Spend the extra money to get the phone direct from Verizon or whoever you use as a carrier and get the service from real people who care about their customers, not some call center in Bangladore where all they care about is getting you off the phone and saving their client some money. I will never do business with this company again, I will give them negative reviews whenever/wherever I can and will write as many reviews as possible to let potential customers know just how awful they are.
Wirefly has the worst customer service I have experienced in my 40 years.
Please go elsewhere as Wirefly.com is terrible and I hope they go out of business.