Wirefly Terrible Customer Service/ Misrepresenting Replacement Plan!!!
Okay, so I have been very patient with the people at this company, no yelling, explaining things with a calm voice, offering them suggestions as to how we could solve the problem but still this company has FAILED me!!!!!So now I just have to let you all out there know how they do buisness just so you don't get screwed over like I have.
I bought my phone with Wirefly about 14 months ago and when I bought the phone they sold me a protection plan for $6.99 a month. The only reason we went with this protection plan as opposed to the one our phone carrier offers is because the woman on the phone told me that that if the phone broke or was stolen, it would be very easy, all I would need to do was call the company and they would send me a new phone. The only difference between their protection plan and the one my carrier offers was that they didn't have a deductable. Who would not buy this?
Save money, and have your phone protected. Well THIS IS NOT THE CASE!!!! When I called Wirefly because my phone is now malfunctioning, a problem we have looked online and found it very common in this phone, they said I will have to send the phone to this other third party company and then they will see if it can be repaired and then if not they will send me another phone. I don't know about you but I can't go several weeks without a phone.
With my carrier when your phone breaks, yes this is a deductible but you get a new phone on the spot that day!!!! Also, you do not give them your used phone you just keep it. My husband still has the phone he broke on his desk. I knew it would take a few days for the phone to arrive at my house but didn't expect to wait this long and have to go through all this as the woman on the phone said "you just call and they will send you a new phone." I have called Wirefly and wasted several hours of my time on the phone with them trying to fix this situation.
I either want them to send me a refund for the protection plan so I can go through Verizon and get a new phone and use that money or for them to send me a new phone as promised. I don't feel like I am asking for much. I even told them I would send them my defective phone when the other one arrives, and that I could give them my credit card number to hold in case I did not send the phone back, as we did when our baby monitor broke but no all I have gotten was an I'm sorry. On Friday, the man I spoke to told me he would handle this and either one of those two options would be done and he would call me this Tuesday.
Tuesday arrived and no call, surprise, surprise. I called them on Friday and of course they had no recollection of this. Anyhow, do not use them.
Just go through your carrier!!!!!