I placed an order through wirefly and was excited to be able to purchase service online and have everything setup for me without going into a store. It was a horrible experience.
Within one day of placing the order we get an email to call in and provide information. Long story short, they could not port the phone numbers over. They wanted us to change the existing account with the carrier or to change the name on the order. It made no sense.
They were going to change my cell phone service in my parents name, because that where I was porting my number from. Or I had to change my parents cell phone service into my name. They could not port my number over. It was absolute insanity.
Then when I talked to Sprint and got the proper method for transferring the numbers, Wirefly threatened to charge me $300 extra dollars as a penalty. Needless to say, I canceled my order. I will never work with Wirefly again. They lost my business for good.
I would suggest not using their service, especially if you are going to port a number.
I am not sure how I am going to purchase cell phone service but it won't be through Wirefly.