I'm SUPER pissed!!! I purchased a T-mobile Galaxy Note 2 over a week ago only to be told by email after they processed my payment that the phone is not available.
I immediately contacted wirefly only to be told “we will send it out tomorrow no need to call us back we'll be in touch”. A couple days later still no word so I contact them back again and told this time ”the phone's not in stock don't know when we’ll have it” basically tuff luck we have your money now. I contacted wirefly again today and was sent to their escalation dept. (great name by the way) and this time I spoke with a Supervisor he tells me basically the same thing.
They have no idea when they’ll get the phone so “I just have to wait but then he says” let me check and see if we have anything lying around that we can send you”. Are you kidding me I paid $300 and you wanted to send me a phone that’s lying around? I will never do business again with wirefly they have unacceptable costumer service say “there’s nothing I can do” is not the way to stay No 1.
In the future I’ll pay the extra money to T-mobile and have peace of mind!
Monetary Loss: $290.