Here's the story:
Purchased a new phone and 2 year phone contract through Wirefly for my Grandmother. At the time she had a 1000 minute family plan. With my grandfathers passing she no longer needed the family plan so we purchased a 500 minute classic plan. Even though i have physical proof that we purchased a 500 minute classic plan, Wirefly defaulted the plan back to a family plan. Wirefly then asked for a death certificate to prove my grandfathers death which I provided. It didn't make a difference.
The escalation team "supposedly" looked at this several times. Somehow I don't think that this happened.
Not only did my grandmother not get the plan that she wanted (they reverted her back to the family plan), Wirefly charged her $400 for the balance of changing the plan ---- which she did not do.
Wirefly proposes all of these fantastic deals on phones and plans. They messed up and my grandmother got screwed. I caught them several times stating things that didnt happen. I have physical paper proof that they messed up. It still didn't matter. STAY AWAY - STAY VERY FAR AWAY.