I ordered a phone from Wirefly online in early January 2012. But within a couple of hours I attempted to cancel the order, because I found a ton of very negative reviews about the company.
Via chat support, I was told the only way to cancel would be to refuse actual delivery at my doorstep, thereby returning the phone to sender. I was told my refund would be processed once the phone was received by Wirefly. However, the U.S. Post Office left the box on my porch when I was not home.
(This occurred due to an error by USPS, or perhaps because Wirefly never sent the box using the "signature required" method.) The next day I took the unopened box to USPS, successfully refused delivery there via the clerk's handheld scanner, and started the "return to sender" process. But after 6 weeks the box still has not been received by Wirefly! The tracking number for this package return was the same as for the original package delivery, so I have been monitoring the box as it has been circling the Lower 48 states since mid-January. This has been due either to extreme incompetence on the part of the USPS (which is quite possible), or maybe Wirefly is somehow responsible for the package being repeatedly forwarded around the country but never delivered--meaning my refund could never be processed.
I do not know. But because Wirefly has such a bad reputation, my credit card company gave me a refund.
At last check the box has been "out for delivery" in the Atlanta area since Feb. 4.