The guy installing Fios in my house raved about Wirefly.My current cell phone is outdated & functions poorly. Wirely site said that the Droid Global 2 was currently free.
My job is very slow right now; I'm being super careful about spending. For work it'd be best to be able to use services that Droid offers. My order goes through & phone arrives& I progam it. Send&receive a few texts.
Only when a call comes in, I realize the volume is so low that I can't hear the caller. I check the volume toggle and it's turned all the way up. I change my location and ask a friend to call and test the phone. Still can't hear caller properly.
When I called Wirefly I found out there was no tech support, but I was told I could return the Droid for a new one. When I explained to customer service that I couldn't be w/out my cell, even for a few days, customer service said that they could ship a new phone right away. I was told that $250 would be charged to my cc., then reimbursed upon receipt of malfunctioning phone. I can't tell you why, but something felt very very wrong.
Like how do I know if the $250 will be reimbursed in a timely and proper fashion? I asked if I might speak to a supervisor about this. Customer service asked me to hold on, and my call was disconnected. I called back and explained I didn't want to keep the phone or continue to do business w/Wirefly.
After some resistance from customer service, I was given a return authorization # . This was yesterday. Today I'll take the original shipping box, which is carefully packed with everything that it contained originally, to FedEx. I only hope after reading other consumer complaints about Wirefly on this and other sites, that they won't come up w/a bogus reason to charge my cc....
btw I called Verizon and explained everything to them. They worked with me, have reinstated my old dates and terms of service, and have turned my old phone back on.
I will order a Certified Preowned Droid from them. Wish me luck and I promise to come back here and tell the rest of the story if this doesn't go smoothly as Wirelfly promises....