Wirefly
Reviews and Complaints
www.wirefly.com
ttran
Sierra Vista, Arizona
Wirefly.com does not support deployed military members
I am currently deployed in the Middle East and Wirefly keeps trying to state that I owe the entire amount of my phone since my service is suspended due to my deployment. I have sent them my deployment orders and showed the phone in question in a screenshot that my account is suspended and I will resume it when back home in the states. I am not sure why they asked for my orders if they do not intend to use that to help my case. They are now adamant about asking for the PIN to my Verizon account. I have repeated stated I oppose this because that gives them access to my financial history and call logs with Verizon. Call log history is usually something you need a subpoena for. I have even posted my complaint on their Facebook site and someone contacted me by still reiterates the company line and is not helpful at all. My only recourse now is to pay the cost instead of them taking me to collections. I seriously doubt they will refund my "discount" once I return home and reactivate my phone which will be obsolete by then. I strongly urge anyone to stay away from Wifefly. At least if you buy directly with Verizon, you have an easier avenue for recourse. Regards, CPT Tuan Tran
Loss:
$400
1 comment
Anonymous
Seattle, Washington
Update from CONSUMER BEWARE WIREFLY IS NO GOOD
Written by Follow up regards to Wirefly and Sprint April 20th 2012 From Seattle, Washington, US I am the original poster for this report and I have been sent a collections letter from Sprint to pay my bill for a cellphone I returned on time and never used- they (Sprint who is affiliated with Wirefly) want $106.00 from me. I feel as if I have no rights here and have been taken advantage of period. I am going to file a complaint with the Federal Trade Commission,Better Business Bureau,the Washington State Consumer Protection Division WA State's Attorney General, my local news station "Get Jesse"against Wirefly and Sprint.I have had enough of these people who rip innocent people off. This needs to be stopped and brought to attention of authorities. Here is my original report:CONSUMER BEWARE WIREFLY IS NO GOOD Wirefly Complaint by Greengirls Updates to the review posted by author: Class Action...... Feb 13, 4:00 PM Original review: Please do your homework when buying a cellphone online,especially for Wirefly. Better yet, if you are in the market for a new cellphone - go to the actual store. I purchased a cellphone from Wirefly and the cellphone only worked for two hours, the batter or charger was garbage. I received the cell on Feb.3rd 2012 and because I have a busy life I had to send it back to Wirefly on Sunday Feb.5th. (I returned the cell with all of the original packing in hopes of getting a swift transaction) Friday Feb. 10th I called Wirefly to see where my new cell was?! Some guy I spoke to said it had not been received yet. WHAT!! He told me it would be a few days and then the exchange would happen and then they'll send me a new cell. Well it's Monday Feb.13th 2012 and I cannot get ANY strait answers from Wirefly. The original cell phone they sent me has not even made it back to them but I am told it should be processed tomorrow... (the original defective cell was sent back via FedEx last week and I even used the return sticker Wirefly included in the packing) How can you even process a returned defective cell phone IF YOU DON'T EVEN HAVE IT YET? Now, I'm at a point I don't even want the *** cellphone or the service. The fun is going to begin because I cannot cancel the Sprint service until Wirefly confirms they have the defective cellphone WIREFLY SENT ME. The really horrible part about this is I only had the cell for 3 days and it worked for about an hour - the rest of the time it sat in a box until I could ship it back. Do not do use this company at all - in fact they had a class action lawsuit in 2006 for fraudulent issues. Cons: Bad customer service- you cannot understand what the *** the rep is saying and they are reading from a script Nobody seems to know what is going on This company uses "Bait and Switch' tactics to gain customer contracts I believe they are in the business of processing/sending defective pieces of equipment to consumers to ensure that contracts are set in cement by the consumer- meaning if the consumer gets a defective cellphone Wirefly will take it's sweet time to process the return to ensure you pass the cancellation period on the said cellphone service provider. SCAM SCAM SCAM and shame on you people........................................ I don't even know what I'm going to do at this point. I have no cellphone at all - with the potential of a looming Sprint bill I might not be able to cancel. I am so pisseed. 101be96 1 Like thisDislike thisReport spamNext Review » Ads by Google Paychex Payroll Services www.Paychex.com For personalized, quality service unlike any other payroll provider Comments (5) 1. Written by biffjenkins1999 on February 23, 2012 From Sacramento, California, US See the Wirefly Complaint I just posted on 2-23-2012 (No.299695). It seems there may be a pattern of problems related to returning phones to Wirefly-i.e., the boxes get lost in the mail so refunds cannot be processed. I do not know. (I am an attorney, so I do not want to slander Wirefly. I am merely reporting my personal experience.) Report 2. Written by wirefly_kim on February 13, 2012 From Reston, Virginia, US Hi Greengirls, I work at Wirelfy's HQ, and I am really sorry to hear that you have had this experience with us. It is not normal, and it is not the experience want our customers to have. I would like to help you and review your order for you. Please email me your order number to onlinesupport@***.com , and I will be happy to have a customer service manager reach out to assist you ASAP. As for the link to the class action lawsuit, Wirefly has been under new ownership for the past three years (since December 2007) and throughout that time we have lived by our Customer Promise – Straightforward pricing with no Rebates at prices hundreds lower than retail stores. I look forward to hearing from you soon so I can get your exchange issue resvolved. -Kim Report 3. Written by greengirls on February 13, 2012 From Seattle, Washington, US Also I wrote the phone worked for one hour and then two - which is my fault - it worked for about two hours. I'm sorry for the typing everybody. I'm just really upset. Report 4. Written by greengirls on February 13, 2012 From Seattle, Washington, US Oh, yes...Right after writing this I got my $151.90 bill from Sprint. This is just unbelievable.
Loss:
$100
1 comment
Bill Qeo
Madison, Wisconsin
Wirefly Switched my Plan without my Permission!
I upgraded a phone line with Verizon Wireless on June 27 as Wirefly stated on their website that you needed to complete before June 28th due to Verizon change to Shared plans. Turns out, they didn't process it until the 29th and I didn't see the change until July 15 so my 14 day return is past. Due to this delay, they switched my data plan from unlimited to 2 Gb without my permission. When I discussed this with Verizon, all they would say is "You can switch to the shared plan" but since you are past 14 days, we cannot change it back. WTF!! If I would have known they wouldn't process it until 2 days later, I wouldn't have gone through with it. How can they advertise to switch prior to the Verizon plan changes when they cannot even process it in time!! I will never buy from Wirefly again, due to their deceptive advertising practices!!
1 comment
Edmundo Hxm
Washington, District Of Columbia
Deceptive Business Practice cost me $550
December, 2011 I ordered 2 Samsung Galaxy 4G Touch phones for Sprint and opted in for the MDPA Gold Device Protection on both phones - billed monthly at $6.99. Wirefly billed me the $6.99 X2 on my original invoice along with the phones and activation fees so I thought I now had insurance from Sprint and would be paying the $6.99 X2 monthly from then on. A couple months later after blindly just paying my bills (I wont do that again) 1 of my phones were stolen so I call MDPA Insurance and they tell me I dont have insurance anymore and that I only had it for the 1st month! After some arguing on the phone I was left with no resolve. I needed a phone for an upcoming trip the next day so I had to buy another phone from Sprint for $550! WORST INSURANCE PLAN EVER! Wirefly is VERY DECEIVING with the whole process. After reading the "fineprint" it seemed that I had to RE-APPLY within 30 days after paying the initial $6.99 for the 1st month or the insurance is dropped. Thus MDPA closed my account after that initial payment. MDPA is a worthless insurance to start. They dont cover ANYTHING! They basically billed me for the 1st month (whos phone would ever have an issue in the 1st month?) and then dropped my plan with their deceptive practices! Someone should file a class action. I wonder how many people have this same issue with them? Get proper insurance from the actual carriers. Sprints insurance covers ANYTHING AND EVERYTHING NO MATTER WHAT. Hopefully this post will help others not be deceived like I was. - Robert
Loss:
$550
2 comments
rmackay M
Kingman, Arizona
Wirefly scammed me!!!
In July of 2010, I placed an order online for a new phone through Wirefly, for a T-Mobile phone. I received the phone, and although it was originally purchased with an individual plan, decided that I wanted to move the phone onto an existing family plan that I had on another account (the family rate plan was MUCH higher than the individual rate plan). I did not think that would be an issue, and T-Mobile was more than happy to do the move for me. Then, towards the end of 2010, I received a letter in the mail saying that I owed $300 to Wirefly, the T-Mobile dealer, for changing my contract. I called and tried to get it resolved, and was given the impression by them that it had been. However, a few days ago I received a collections notice from NCO Financial, a 3rd party collections company working with Wirefly, notifying me that I owed $300 and that my credit score would be damaged if I did not pay that amount. I was blown away!!! I had absolutely NO IDEA that purchasing a phone online through Wirefly would LOCK ME IN to my rate plan for SIX MONTHS!!! (which I have now been informed by Wirefly). They claim that I agreed to it, but I remember no such thing!! There was NO clear disclosure that I would be charged this much money simply from changing my rate plan. I feel like I was tricked by them. It is UNCONSCIONABLE that they would do something like this without informing their customers-to-be that they are locked into a rate plan like this!!! I cannot believe that a company would be so dishonest and underhanded!!! I feel like I have been scammed!!!
Loss:
$300
1 comment
greengirls W
Seattle, Washington
Consumer Beware Wirefly is NO GOOD
Updated by user Feb 13, 2012
Class Action......
Original review Feb 13, 2012
Please do your homework when buying a cellphone online,especially for Wirefly. Better yet, if you are in the market for a new cellphone - go to the actual store. I purchased a cellphone from Wirefly and the cellphone only worked for two hours, the batter or charger was garbage. I received the cell on Feb.3rd 2012 and because I have a busy life I had to send it back to Wirefly on Sunday Feb.5th. (I returned the cell with all of the original packing in hopes of getting a swift transaction) Friday Feb. 10th I called Wirefly to see where my new cell was?! Some guy I spoke to said it had not been received yet. WHAT!! He told me it would be a few days and then the exchange would happen and then they'll send me a new cell. Well it's Monday Feb.13th 2012 and I cannot get ANY strait answers from Wirefly. The original cell phone they sent me has not even made it back to them but I am told it should be processed tomorrow... (the original defective cell was sent back via FedEx last week and I even used the return sticker Wirefly included in the packing) How can you even process a returned defective cell phone IF YOU DON'T EVEN HAVE IT YET? Now, I'm at a point I don't even want the *** cellphone or the service. The fun is going to begin because I cannot cancel the Sprint service until Wirefly confirms they have the defective cellphone WIREFLY SENT ME. The really horrible part about this is I only had the cell for 3 days and it worked for about an hour - the rest of the time it sat in a box until I could ship it back. Do not do use this company at all - in fact they had a class action lawsuit in 2006 for fraudulent issues. Cons: Bad customer service- you cannot understand what the *** the rep is saying and they are reading from a script Nobody seems to know what is going on This company uses "Bait and Switch' tactics to gain customer contracts I believe they are in the business of processing/sending defective pieces of equipment to consumers to ensure that contracts are set in cement by the consumer- meaning if the consumer gets a defective cellphone Wirefly will take it's sweet time to process the return to ensure you pass the cancellation period on the said cellphone service provider. SCAM SCAM SCAM and shame on you people........................................ I don't even know what I'm going to do at this point. I have no cellphone at all - with the potential of a looming Sprint bill I might not be able to cancel. I am so pisseed.
Loss:
$100
5 comments
ValuedCustomer
Providence, Rhode Island
Wirefly - The support is clueless not supporting the new Parental Control App
I installed the Wirefly Parental Control App (Version: 1.16.0) from the Blackberry App World. I was surprised to see the app. The app install on my phone was fine but that's as far as I got. I could not login. received a login error that said "Sorry Something went wrong." and then said "Doh!" I could not get it to work so I contacted support at support@***.sparebackup.com and that was also just as big a disappointment. I have not receive a response from anyone. Can someone tell me what's going on here? Not only does the product suck but so does the service.
4 comments
yourgaelness s
Bellevue, Washington
Misrepresentation cost me $$$$
i ordered 3 phones on wirefly. i have 3 issues that are unresolved even after sending an email and speaking with a supervisor. 1. i signed up for unlimited texting but whatever they sent to verizon said 1000 minutes. i was charged $127 in overage fees my first month. 2. all three phones on the wirefly site were listed as "free activation" but verizon billed me $35 per line. verizon said i need to go through wirefly. wirefly first said they dont offer free activation, but another rep said they used to . now they have a $35 prepaid visa card for each eligible line. robert at wirefly said he could see that when i signed up they did have the free activation in place but that verizon is responsible for that. he said wirefly doesnt just offer things like that to get customers. so i asked who isoffering or paying for the giftcards they now give and he said wirefly. this one cost me $105 . i placed my order through "alvin" using the chat window. i copy and pasted the conversation into an email and sent it to myself. alvin clearly answered "yes, activation is free" on the chat. 3. i wanted a good phone for my daughter, but didnt need a data package. alvin directed me to the LG enlighten. i bought it. i signed up for the data plan on the other two phones, but not hers. turned out it does require a data plan, so what they sent to verizon had her signed up for the corporate package, at $45 per month, $15 more than the regular package. i was able to change that to a $30 package which i am locked in to for 2 years. $45 the first month, $30 for 23 months. in total i am out over $900 due to wireflys errors. i got nowhere with 2 phone calls, an email, and another call to a supervisor. i still have the copy of my conversation with alvin in the chat window.
2 comments
tfrax
Los Angeles, California
Wirefly are Liars! and *** around with returns
I recently purchased the Rezound with a new contract. I chatted with a wirefly rep about the return policy. I CLEARLY stated i did not want to return it at the time. He then goes and generates an RA# for me even after i said i am not requesting one. I asked him is that an active RA# cause I am not sure yet if i want to return it and i don't want an RA# yet because i would only have 7days after it is generated to return the phone to their facility in Largo, Maryland. The CSR said that "no it is okay, you can still return it later." I then said again I was NOT asking for an RA#. He then said "Okay that is fine". I saved all the chats I had with the wirefly CSR and they are all lairs. So a few days later I decide to return the phone and cancel my new contract. I go to wirefly and chat with a CSR. that person then tells me an RA# was already generated for me a few days ago and that now i only have 2 days to return the phone to them otherwise i will owe them $400 in penalties. I was furious....still am furious. I tried to explain everything to the CSR that the other CSR made a mistake and that i have all the chats to prove it. I just kept getting the response "okay, that is fine." These CSR are from India an don't understand anything. So now I have to spend $60 of my own money to ship it back UPS 2day air to make it back to them on time. that is pure B***S*** and they know it. I have to pay for the mistake of a Wirefly CSR. And worst off is I have the Chat Sessions saved as proof and that means nothing to them. All i want is to get my refund for the phone and also be reimbursed for my return shipping because it is crystal clear that the wirefly CSR made the mistake. That CSR should be fired for causing all this stress. I will NEVER reccommend wirefly to anyone. They are scammers. and when you have a complaint all they do is pretend to care and *** you around. There are so many complaints about them everywhere. The good reviews about them are obviously fake and written by their own staff in India. No one there will listen to me and fix this issue caused by them. I will filing a complaint with the Better Business Bureau. They are nothing more than frauds who take people's money by scamming them with their CSR making mistakes. Like i said, all i want is my full refund for my phone i already returned them them and reimbursed for my shipping due to their wirefly CSR's mistake. Do NOT BUY FROM THIS COMPANY. THEY WILL LIE TO YOU AND YOU WILL END UP PAYING LOADS MORE MONEY THAN IF YOU JUST WENT TO AN ACTUAL BRICK AND MORTAR RETAIL STORE. BEWARE OF WIREFLY!!!
2 comments
Anonymous
New York, New York
They lie, they hide info just to get your $$
I was trying to order a Droid 4 with a Google Offer I had purchased. The Google Offer's instructions were to enter the coupon code upon completing the order. Instead, Wirefly gives me no opportunity during the transaction to enter a code and the transaction goes through without it. I decide to chat with a rep. Instead of applying the coupon for me or telling me how to apply it, they say they'll throw Bluetooth headset for free. Nice gesture, but not what I need at all. I decline and was forced to cancel the order completely and try again. This time, my mom was able to enter the code, however once the order was placed, a whole slew of problems started occurring. The upgrade on our Verizon account was on her number not mine; Verizon said it was no problem to transfer the upgrade once we had received the phone. THREE SEPARATE WIREFLY REPS CONFIRMED THIS TOO. Then, of course once the phone comes, they cannot figure out how to transfer the number because they activated the phone on my mom's number before it leaves their facility (I've never heard of that; I've ALWAYS activated my own phone). They blamed this issue on their "activation dept" saying that it's that dept that won't transfer the number; however, we're not allowed to speak with the dept directly. We can only speak to the Wirefly rep who puts us on hold for more than an hour at a time. Verizon was even willing to get on the phone with the rep to assure them that my phone number should be getting this upgrade. They refused to speak to Verizon too. Upon speaking with a Wirefly manager, he had NO explanation as to why 3 of his reps said that this was a possible transaction. He claims they were misinformed. Yeah, misinformed my ***. They flat out lied. The only way to resolve this is to either pay a $400 transfer fee (WHAT?!!) or return the phone. Needless to say, I don't have my Droid 4... Also, to cover their ***, they claim that can't send out "personalized emails". We requested an email confirming the cancellation of the order and to show a refund is due (I was going to use this as proof to get my refund back from Google Offers) but they wouldn't send one. How can a tech company NOT be able to send emails?? They said they only send automatically generated emails, which is bull. Thankfully, Google Offers has issued me a refund only with my explanation. I will NEVER do business with Wirefly again as they are terrible liars and *** artists.
2 comments
Hulen Qly
New York, New York
NCO Financial Systems??????Wirefly
Received this letter where I had a problem with Wirefly in 2010! It's already 2012 now! It stated that I owed $300.00 Look, I did place an order in 2010 but once I received the package, the phone was gone!!! I called them right away and complaint about this issue. Got the refund back in a few weeks and now they said I owed them money! Is there someone else having this issue? Is there a phone number that I can call to? I'm so pissed with Wirefly. Not only they sent an empty package but asking money from me after 2 years?? Hellloooo...you are scammed and wasting my time! NOT Recommended at all!!
2 comments
Zena Sbz
Sacramento, California
Wirefly cancellation/return system = scam?
I ordered a phone from Wirefly online in early January 2012. But within a couple of hours I attempted to cancel the order, because I found a ton of very negative reviews about the company. Via chat support, I was told the only way to cancel would be to refuse actual delivery at my doorstep, thereby returning the phone to sender. I was told my refund would be processed once the phone was received by Wirefly. However, the U.S. Post Office left the box on my porch when I was not home. (This occurred due to an error by USPS, or perhaps because Wirefly never sent the box using the "signature required" method.) The next day I took the unopened box to USPS, successfully refused delivery there via the clerk's handheld scanner, and started the "return to sender" process. But after 6 weeks the box still has not been received by Wirefly! The tracking number for this package return was the same as for the original package delivery, so I have been monitoring the box as it has been circling the Lower 48 states since mid-January. This has been due either to extreme incompetence on the part of the USPS (which is quite possible), or maybe Wirefly is somehow responsible for the package being repeatedly forwarded around the country but never delivered--meaning my refund could never be processed. I do not know. But because Wirefly has such a bad reputation, my credit card company gave me a refund. At last check the box has been "out for delivery" in the Atlanta area since Feb. 4.
5 comments
doviinc
Jackson, New Jersey
WIREFLY ONLINE SCAM
Two days in a row I was shopping for a VZW RAZR in white at wirefly.com and a revolving price in red next to the phone picture stopped at $45.62 and $45.99. I immediately called in and was told three different stories from my computer lagging to a website error, which they were still not able to honor the price, to the price being limited to either number of units or a specific time, neither of which accompanied the price on the screen. I took pictures of the screen and emailed them to customer service to no avail and spoke to a "supervisor" who was extremely rude to me. Bottom line it is a scam to bait you into the price and then not honor it, I will not recommend Wirefly nor use them again. The right thing to do is honor the price and correct the mistake THEY MADE!!
Loss:
$250
2 comments
satsho
Arlington Heights, Illinois
Wirefly - fraud and sucks.
"It's not worth buying from Wirefly. They have some weired clauses about early termination fee(in addition to carrier ETF). This is almost hidden or somewhere in the corner which is very difficult to notice unless you read through entire Terms and conditions. However carrier ETF conditions they mention in very clearly and visible. Whatever discount mentioned at wirefly, you get it in Authorized carrier stores - just mention them that online it is available cheep. I ended up paying $400 ETF to Wirefly and $200 to T-Mobile.. Which is totally unfair. Wirefly just stores your credit card data and don't even contact you before charging credit card :) When contact their customer care, they don't care :("
Loss:
$700
Joe L Smr
Sacramento, California
Wirefly again uses dishonest tactics!
Just a couple months ago I purchased a new cell phone from Wirefly when I was due for an upgrade. I had an awful experience and was blatantly lied to by the sales rep that sold the phone. Without rehashing those details again, Wirefly inevitably made things right by refunding the difference in what I was told I would pay. Unfortunately, they would have left me out to dry if I had not posted a complaint her at pissedconsumer. That is what is truly distasteful. However, I decided to give them another chance now that my wife's line is due for an upgrade. Shame on me for trusting them once again! I spoke with a rep just yesterday and purchased a phone. I am glad that these calls are recorded to prove how I was lied to! I had two options, buy from wirefly and have phone overnighted, or buy at a retail store such as Verizon or Best Buy and have the same day. I explained to the sales rep that I would only purchase the phone if it were guaranteed to be delivered the next day, which is today, since I would be traveling next week and unable to receive it. He promised and confirmed several times that if I paid for overnight shipping and placed the order before 7pm my time then it would be delivered on 12/30. The free shipping would not have it to me until next week. I continued to stress to him that I could only receive the phone if on Friday 12/30 and he said again several times that it was correct. All of this was done prior to 7pm, in fact it was just after 5:30pm when we completed the transaction. I immediately proceeded to check the tracking and right away it showed that the expected delivery date was 1/3/12. I just about exploded. But I decided to just wait until today to see if it is in route. Sure enough, all of it was a complete lie and I have tried to resolve by chat with customer service with no luck. I called the number and get disconnected 2 times in a row after entering the prompts that they require. Then I get thru to a sales rep the 3rd time and they say they cannot help or transfer me to the right department, and I have to call back and enter prompt for customer service. I am at my wits end with the dishonesty and dirty sneaky tactics used to make a profit these days. This rep clearly and blatantly lied to me and it seems like there is no justice. Well I will tell you this, THERE WILL BE JUSTICE WHEN CONSUMERS GO ELSEWHERE. Wirefly, I am tired of your lies, and so are the other consumers who have lined your pockets with no recompense. I am just sick to my stomach.
Loss:
$20
5 comments
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Hi Mr. Tran,
Wirefly supports our troops who have been deployed overseas and are grateful to them for their service to our country. We have handled this process hundreds of times for our active duty customers. If a customer is deployed on military duty, the carrier simply requires them to first suspend their account directly with the carrier, keeping the phone number in their name and retaining ownership of the phone. We do honor deployment paperwork and we will work with you to resolve.
Verizon reported to us that the line you upgraded through us is no longer active on your account. They have deducted the commission they pay us (and what we use to lower the cost of the phones) from our payment. Due to the nature of your situation, we have triple checked the information with Verizon where they confirmed the phone you bought from us is on another account holder’s line.
We are happy to work with you and the carrier if you can provide us proof that the phone number and piece of equipment we activated has been suspended due to your deployment. Please contact us through the channels we have provided you.
-Kim