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The New Wirefly Is Awesome
I was surprised to see that no one had reviewed the new Wirefly here, so I thought I'd chime in. Wirefly was purchased in 2014 and re-launched by new owners as a comprehensive comparison site for cell phone plans, internet, TV, and more. It has nothing to do with the...
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5.0
I liked
  • Design
  • Ease of use
  • Saving money
#1094810
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My phone was lost and/or stolen and I have no way of contacting Wirefly to replace it. I had my phone from wirefly for about a year when it was lost/stolen. And, when I tried to contact Wirefly about it, I couldn't find any contact information that worked. I have been...
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Anonymous
options69

Samsung claims the phone has "moisture damage" but they never took it apart, the warranty seal is still intact and I can not find any means to contact wirefly as I paid for th...

Anonymous
phone guy

Wirefly went bankrupt in March (Chapter 7). I.e. the owners walked away from all their obligations and let a bankruptcy court deal with liquidating assets. Tough luck for anyo...

#497368
Reply to reviews
hi i place an order on 14th feb with order number 380789948. in which two verizon lines with samsung galaxy note 3 an samsung galaxy s4 was bought.i have received the samsung galaxy note 3 and they send me the wrong color first then i returned it and the replacement...
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clmihal
clmihal

how did you pay for it. Credit card? try calling the credit card company to launch an investigation and for credit.

#479293
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I have never been treated so RUDE and with disrespect in my entire life and coming from a company in this day of age the one of there mainstays is Customer service, this company lacks it all departments. After ordering 2 phones on a Groupon that was then sent to...
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Wirefly_Support
Wirefly_Support

I am very sorry to hear that you have had this issue with your order. I would like to work with you to see if we can resolve this. If you would please email me your order nu...

#443161
Reply to reviews
What an ordeal this has been. Tried to order 2 phones days ago. Keep getting calls for more info and for the other person on my account. 30 minutes on the phone yesterday and they still didn't figure it out. Couldn't reach a live person so did online chat for 30...
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Wirefly_Support
Wirefly_Support

I am very sorry to hear that you had this experience. It does not sound right and I would like to work with you to address this, make sure your order is cancelled and see how...

Healdsburg, California
#439466
Reply to reviews
Think twice before you purchase from this company ! I was sold a refurbished phone and when I called they lied to me and said they never sell used devices. Well I guess I must just be *** for thinking that having pictures and numbers already saved meant it was USED !!!...
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Wirefly_Support
Wirefly_Support

I am very sorry to hear you have had this experience with us. I can assure you we do not sell used or refurbished phones, we get our phones directly from the carrier or their...

#431975
Reply to reviews
I posted the other day about the phone arriving all smudged and fingerprinted and my experience with customer service. Well their office of the president called and left a message. He said that they check each phone before sending and put the sim card in. Well, the...
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Wirefly_Support
Wirefly_Support

Hi Ms. Golub, I am sorry that you feel this way about us. We are happy and willing to work with you, and that includes a free exchange. We need to speak with you so that we...

#379470
Reply to reviews
I ordered a phone from Wirefly and it is supposed to be new but there are fingerprints all over the screen. Heres how my chat with customer service went: Please wait while we find an agent to assist you.... You have been connected to Hemant . Hemant : Hi Jennifer....
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Wirefly_Support
Wirefly_Support

Hi Jennifer, I am sorry that you have had this experience. We have located your order and I will have a customer service manager reach out to assist you shortly. Our agent ...

#378277
Reply to reviews
I have been having issues with this company for over a month. It started with a defective device being shipped to me, and now it seems to just be getting worse. They won't replace my device and now I find out that the whole company is outsourced. I was dealing directly...
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Wirefly_Support
Wirefly_Support

I am very sorry to hear that you are having problems with your order. I work at our HQ in Reston, VA and would like to see how I might be able to assist you. If you would pl...

#413288
Reply to reviews

Wirefly sold us an insurance policy for our phone....They have been emailed police reports and every time they receive what they ask for they ask for something additional....It has been a week and still NO replacement phone has been sent !!!There is no one that you can...
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Wirefly_Support
Wirefly_Support

I am really sorry to hear you are having issues with your MDPA claim. I would like to help you and work with you and MDPA to get your claim resolved ASAP. If you would pleas...

#395805
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