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Wirefly

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Wirefly social reviews and reports. Join community by posting your own comments or complaints.

Wirefly is the internet number one seller of cell phones and wireless telephone service. The company’s search system offers you to find a phone by carrier, by brand or pre-paid services. You can also look for touch screen phones, unlocked phones and laptop cards. Once you have chosen the phone it is also possible to compare different service plans and choose the best one for you. There are pre-paid and post-paid services, in the latter one you pay every month for a set number of minutes. You can also choose a family plan where family members or friends share some amount of minutes. Wirefly sells compatible phone accessories and gives bonus ringtones. The company offers phone upgrade if you extend your service plan so you can replace your current phone for a newer model for free or at a big discount. Please try to contact Wirefly Customer Service directly prior to posting any complaints on this site.

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Robsmith...
Wirefly - Deceptive Business Practice cost me $550
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

December, 2011I ordered 2 Samsung Galaxy 4G Touch phones for Sprint and opted in for the MDPA Gold Device Protection on both phones - billed monthly at $6.99.

#314842
Apr 26, 2012
118

Greengirls
Follow up:CONSUMER BEWARE Wirefly IS NO GOOD
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

4/20/12....I am the original poster for this report and I have been sent a collections letter from Sprint to pay my bill for a cellphone I returned on time (WHICH WIREFLY TOOK TOO ...

#313688
Apr 21, 2012
159

Anonymous
Update from CONSUMER BEWARE Wirefly IS NO GOOD
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Written by Follow up regards to Wirefly and Sprint April 20th 2012 From Seattle, Washington, USI am the original poster for this report and I have been sent a collections let...

#313687
Apr 21, 2012
90

Angrycus...
Wirefly Terrible Customer Service/ Misrepresenting Replacement Plan!!!
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Okay, so I have been very patient with the people at this company, no yelling, explaining things with a calm voice, offering them suggestions as to how we could solve the problem b...

#313312
Apr 19, 2012
129

Al21819n
NCO Financial Systems??????Wirefly
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Received this letter where I had a problem with Wirefly in 2010! It's already 2012 now! It stated that I owed $300.00 Look, I did place an order in 2010 but once I received the pac...

#312534
Apr 16, 2012
97

Rmackay
Wirefly scammed me!!!
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

In July of 2010, I placed an order online for a new phone through Wirefly, for a T-Mobile phone. I received the phone, and although it was originally purchased with an individual p...

#311433
Apr 11, 2012
286

Anonymous
Wirefly - Customer Service Sucks
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

My phone is having trouble getting 4g or 3g connection so I called the number provided. After waiting on hold for 17 minutes while being forced to listen to aweful elevator music t...

#310403
Apr 06, 2012
141

Satsho
Wirefly - fraud and sucks.
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

"It's not worth buying from Wirefly. They have some weired clauses about early termination fee(in addition to carrier ETF). This is almost hidden or somewhere in the corner which i...

#309570
Apr 03, 2012
245

Anonymous
Wirefly sucks
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Don't purchase anything fro wirefly. If there is any mistake, there is no one to help you. and they would apologies and say we have forward the matter to whatever department. B...

#308614
Mar 29, 2012
137

Yourgael...
Wirefly - Misrepresentation cost me $$$$
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I ordered 3 phones on wirefly. i have 3 issues that are unresolved even after sending an email and speaking with a supervisor. 1. i signed up for unlimited texting b...

#307772
Mar 26, 2012
206

Anonymous
Wirefly - They lie, they hide info just to get your $$
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I was trying to order a Droid 4 with a Google Offer I had purchased. The Google Offer's instructions were to enter the coupon code upon completing the order. Instead, Wirefly gives...

#307751
Mar 26, 2012
183

Crunkern...
Wirefly fraud
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I don't even know where to begin dealing with the problems I'm having from these people. I ordered a Verizon phone and contract in late February using my social security n...

#304172
Mar 12, 2012
467

Rorie
Wirefly Hidden fees
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Back in December I purchased a cell phone through Wirefly and I have service with Verizon Wireless. March 7, 2012 I received an email receipt, first one about a $7.49 since I bough...

#303099
Mar 07, 2012
402

Tfrax
Wirefly are Liars! and *** around with returns
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I recently purchased the Rezound with a new contract. I chatted with a wirefly rep about the return policy. I CLEARLY stated i did not want to return it at the time. He then goes a...

#299828
Feb 24, 2012
321

Biffjenk...
Wirefly cancellation/return system = scam?
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I ordered a phone from Wirefly online in early January 2012. But within a couple of hours I attempted to cancel the order, because I found a ton of very negative reviews about the ...

#299695
Feb 23, 2012
381

Anonymous
Wirefly SCAM artists!
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

DO NOT _ I REPEAT DO NOT purchase anything from WIREFLY. They are a complete scam, poorly run company with absolutely NO CUSTOMER service. MY experience to purchase a new Razr M...

#299152
Feb 22, 2012
462

Mabb1211
Wirefly is scam! DO NOT USE!
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I originally ordered a Blackberry curve from them but i sent it back because the battery would go dead after an hour and the phone would just die. I returned it within the 14 day t...

#298858
Feb 21, 2012
395

Habhide
Wirefly 's customer service is non existant.
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I was advised to use Wirefly by a friend who said I could get a good deal on a phone. I placed an order through Wirefly on the 3rd of February. I did change my order ...

#297020
Feb 14, 2012
272

Greengirls
Consumer Beware Wirefly is NO GOOD
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Please do your homework when buying a cellphone online,especially for Wirefly. Better yet, if you are in the market for a new cellphone - go to the actual store. I purchased a cell...

#296690
Feb 13, 2012
382

Anonymous
Wirefly screwed me over and pissed me off
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I got a Blackberry Torch from Wirefly, my phone screen started freezing up during the last week of my "30 day satisfaction garuantee" and in fact the customer service guy "Jacob" t...

#293819
Feb 01, 2012
284

Jercydi
Wirefly - Droid Razr Customer Service Nightmare
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

On December 15,2011 I received delivery of my Droid Razr. On January 20,2012 my phone goes dead during a conversation and the screen stays black. I try everything I could think o...

#290497
Jan 20, 2012
413

ValuedCu...
Wirefly - The support is clueless not supporting the new Parental Control App
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I installed the Wirefly Parental Control App (Version: 1.16.0) from the Blackberry App World. I was surprised to see the app. The app install on my phone was fine but that's as far...

#290012
Jan 18, 2012
258

Sllimnore
Wirefly ....CUSTOMER RELATIONS HORRIBLE!
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I have ordered phones from WireFly for over six years, Yes, six years. ----I ordered a phone for my daughter on Jan 6. I received the phone with no problems. On Jan 15 I tried to...

#289715
Jan 17, 2012
392

Greatest...
Wirefly NOT worth it!
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

I purchased a droid x2 through wirefly thinking that I was getting a good deal. However, wirely ended up adding an extra line to my verizon wireless plan without my authorization....

#286198
Jan 03, 2012
376

Customer...
Wirefly LIES THROUGH THEIR TEETH
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Last June i bought an Incredible 2 with Verizon as a carrier and i was attracted by the offer of Wirefly proposing no activation fee ($36.00) along with some free back up system.

#285828
Jan 02, 2012
515

Krakozhi...
Wirefly again uses dishonest tactics!
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Just a couple months ago I purchased a new cell phone from Wirefly when I was due for an upgrade. I had an awful experience and was blatantly lied to by the sales rep that sold the...

#285175
Dec 30, 2011
436

Bsparks3
Wirefly - Very Shady Operation
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Lost device which is something I never did. Other cell phone insurance organizations would honor replacement. However, Mobile Device Protection would not. It appears that Wirefly...

#284882
Dec 29, 2011
320

Anonymous
Wirefly - Very PISSED.... I want my contacts back.
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

After completing the web purchase process from the Wirefly site, I tried to transfer my contacts to my phone. The Wirefly Mobile Backup did not work. It asked me to downgrade my Sa...

#284292
Dec 27, 2011
303

Doviinc
Wirefly ONLINE SCAM
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Two days in a row I was shopping for a VZW RAZR in white at wirefly.com and a revolving price in red next to the phone picture stopped at $45.62 and $45.99. I immediately called i...

#282206
Dec 17, 2011
531

Cvansick...
Wirefly is a fantastic company... at screwing the public
5.0 10790 Parkridge Boulevard Suite 200 RestonVA 20191 888-843-2485, 800-552-9000 http://www.wirefly.com/about/contact/

Here's the story: Purchased a new phone and 2 year phone contract through Wirefly for my Grandmother. At the time she had a 1000 minute family plan. With my grandf...

#282021
Dec 16, 2011
415
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