Wirefly Complaints and Reviews

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Wirefly
Main address: 10790 Parkridge Boulevard 20191 Reston VA
888-843-2485, 800-552-9000, , wecare@wirefly.com
  • 131 complaints
  • $22.1K claimed losses
  • $169 average
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  • Jun 13
  • Cellular Phone
  • Phone Replacement
  • 1
  • 7

My phone was lost and/or stolen and I have no way of contacting Wirefly to replace it. I had my phone from wirefly for about a year when it was lost/stolen. And, when I tried to contact Wirefly about it, I couldn't find any contact information that worked. I have been paying monthly for the protection plan. And now i don't have a phone. But, what I don't understand is, why Wirefly would not have... Read more

Was this review helpful? 1 2

  • Mar 14
  • Cellular Phone
  • Charlotte, North Carolina
  • Samsung Galaxy S4
  • 1
  • 11

hi i place an order on 14th feb with order number 380789948. in which two verizon lines with samsung galaxy note 3 an samsung galaxy s4 was bought.i have received the samsung galaxy note 3 and they send me the wrong color first then i returned it and the replacement never came to me.still the samsung galaxy s4 was pending as they say don't have it in the stock all the time.now when i call to... Read more

Was this review helpful? 0 0

  • Aug 26, 2013
  • Cellular Phone
  • Cell Phone
  • 1
  • 33

I have never been treated so RUDE and with disrespect in my entire life and coming from a company in this day of age the one of there mainstays is Customer service, this company lacks it all departments. After ordering 2 phones on a Groupon that was then sent to Wirefly on ordering. Here it comes. Order 2 phones and order was placed and then a following email was sent for tracking purposes. Well... Read more

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  • Aug 14, 2013
  • Cellular Phone
  • Healdsburg, California
  • Cell Phones From Sprint And Wirefly
  • 1
  • 42

What an ordeal this has been. Tried to order 2 phones days ago. Keep getting calls for more info and for the other person on my account. 30 minutes on the phone yesterday and they still didn't figure it out. Couldn't reach a live person so did online chat for 30 minutes today, they finally gave me a number to reach a live person. I called and they put me on hold for 10 minutes. I finally... Read more

Was this review helpful? 0 0

  • Jul 23, 2013
  • Cellular Phone
  • Washington, District Of Columbia
  • Cell Phone
  • 1
  • 51

Think twice before you purchase from this company ! I was sold a refurbished phone and when I called they lied to me and said they never sell used devices. Well I guess I must just be *** for thinking that having pictures and numbers already saved meant it was USED !!! I called and spoke to customer service, which again was a joke, none of them speak English and they made me feel like I was some... Read more

Was this review helpful? 1 0

  • May 30, 2013
  • Cellular Phone
  • Cell Phones
  • 1
  • 52

I have been having issues with this company for over a month. It started with a defective device being shipped to me, and now it seems to just be getting worse. They won't replace my device and now I find out that the whole company is outsourced. I was dealing directly with the Office of the president and now I find out that I can no longer be transferred because they no longer exist. Terrible... Read more

Was this review helpful? 2 0

  • May 14, 2013
  • Media
  • Cell Phone
  • 1
  • 49

same as previous post but I have not been able to contact a person by phone 3 tries is enough for me. did get the auto post and john bailey notified but nothing. 2 weeks no communication from them cancelled order. cant believe this place is still in business. just the whole page when you view cell phone purchase from searching the internet they are the best but after looking further in this is... Read more

Was this review helpful? 1 0

  • Apr 08, 2013
  • Cellular Phone
  • Tampa, Florida
  • Wirefly Service
  • 1
  • 68

THE COMPANY HAS GREAT DEALS DUE TO HOW THEY PLACE YOU IN THERE SYSTEM,YOU WILL NEVER BE ABLE TO TRANSFER YOUR NUMBER THE BILL IS GOING TO BE HIGH, AND YOU WILL NEVER BE ABLE TO GO TO YOUR PROVIDER DIRECTLY UNLESS YOU PAY THE FULL BALANCE FOR A PHONE, I WAS TOLD I COULD NOT EVEN EXCHANGE MY PHONE UNLESS I GIVE THEM MY SIM CARD LEAVING ME WITH OUT A PHONE FOR TWO WEEKS, THEY WILL NEVER LET YOU... Read more

Was this review helpful? 0 2

  • Mar 26, 2013
  • Cellular Phone
  • Dallas, Texas
  • Samsung Galaxy 3
  • 1
  • 51

Wirefly sold us an insurance policy for our phone....They have been emailed police reports and every time they receive what they ask for they ask for something additional....It has been a week and still NO replacement phone has been sent !!!There is no one that you can speak with...I guess they think that if they *** you around enough you'll just go awayWHAT MORE COULD THEY POSSIBALY WANT, WE... Read more

Was this review helpful? 2 0

  • Mar 15, 2013
  • Cellular Phone
  • Phoenix, Arizona
  • Undelivered Cell Phone
  • 2
  • 71

I ordered my Galaxy Note II over almost two weeks ago and it still has not been shipped! I am sooo annoyed with this because I paid extra to have it shipped to me so I would have it in time before I move. Now I have moved and Wirefly but me at the end of the shipping list since I now have a new address. I AM SO MAD. I was expecting that phone a long time ago, I want a *** discount for the... Read more

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